Privacy Policy

Once Upon A Time

Privacy Policy

This Privacy Policy applies between you, the user of this website, and Once Upon a Time Staffs LTD, the owner and provider of this website. Once Upon a Time Staffs LTD takes the privacy of your information very seriously. This Privacy Policy applies to our use of all data collected by us or provided by you in relation to your use of the website.

Identity and Contact Details

Registered office: Unit 5C Norton Industrial Estate, Bellerton Lane, Stoke-on-Trent, Staffordshire, ST6 8ED

Business registration number 15223414

Telephone number 01782 976833

Email address hello@onceuponatimestaffs.co.uk

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of Once Upon a Time Staffs LTD (“us’, “we”, “our”) and users (“you”) with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Once Upon a Time Staffs LTD is the "data controller". This means that Once Upon a Time Staffs LTD determines the purposes for which, and the manner in which, your data is processed.

Data Collected

We may collect the following data, which includes personal data, from you:

Your IP address
name
contact information such as email addresses and telephone numbers
child name (when using specifically tailored goods or services)
other information such as interests and preferences

How We Collect Data

We collect data in the following ways:

data is given to us by you
data is received from other sources
data is collected automatically

Data That is Given to Us by You

We will collect your data in a number of ways, for example:

when you contact us through the website, by telephone, post, e-mail or through any other means
when you enter a competition or promotion through a social media channel
when you make payments to us, through this website or otherwise
when you elect to receive marketing communications from us
when you use our services

Our Use of Data

Any of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:

internal record keeping
improvement of our products/services
transmission by email of marketing materials that may be of interest to you
contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website

Who We Share Data With

We may share your data with the following groups of people for the following reasons:

our employees, agents and/or professional advisors

to help to identify your when contacting us or signing in and out of the facility
to understand your needs or additional requirements
to improve our goods and services
to send relevant promotional emails
to allow us to carry our marketing analysis and customer profiling
- third party service providers who provide services to us which require the processing of personal data
to provide a service and perform functions on our behalf to ensure that our website runs smoothly and efficiently
- third party payment providers who process payments made over the website
to enable third party payment providers to process bookings and payments;

Keeping Data Secure

We will use strict measures to safeguard your personal information by implementing the latest technology and software. However, whilst we will do all that we can to prevent data theft and unauthorized access, we must state that no method of electronic storage is one hundred percent secure.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your data:

Right to access
Right to correct
Right to erase
Right to restrict our use of your Data - the right to "block" us from using your data or limit the way in which we can use it.
Right to data portability - the right to request that we move, copy or transfer your data.
Right to object - the right to object to our use of your data including where we use it for our legitimate interests.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Once Upon a Time Staffs LTD uses cookies to improve your experience of using the website and to improve our range of services. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling Once Upon a Time Staffs LTD to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links [name] is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Further Information

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

Once Upon a Time Staffs LTD reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations.

You may contact Once Upon a Time Staffs LTD by email at onceuponatimestaffs@outlook.com.

This Privacy Policy was created on 31 July 2024.